Blog
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Customer Service
The best people, serving the best food, having the most fun
The Genuine Dining Co.’s mission statement allows us to approach customer service in natural and welcoming manner.
We truly believe that our staff are the best people, serving the best food, having the most fun – and why shouldn’t we? We surround ourselves with people who really care, who are passionate about what they do, and who want to make a difference.
To feel welcome, it’s the simple things that matter most; politeness, a smile, a hello in the morning.
With happy staff members, this comes naturally. If they are proud of the food that is on offer, they will engage and be enthusiastic. It’s a happy circle that isn’t easy to come by, and once you have it, it’s important to hold onto it.
Getting to know your customers in contract catering is key – and with the repeat custom, it’s easy to build a rapport – as well as lose it. Knowing how to engage, and how to approach people varies from site to site, however, having a fun approach and a passion for what you are doing, you can’t really go wrong!
Sophie Robinson, General Manager
